Shipping & Payment
PAYMENT BY CREDIT CARD
At the time your order is placed, we will attempt to authorize your credit card with your financial institution. If your financial institution indicates that they are unable to authorize your credit card, then you will be emailed a credit card authorization failure notification. Please note that your order will not have been successfully processed if a credit card authorization failure occurs.
What do I do if my credit card fails authorization?
If you were still interested in completing your purchase with us, we would recommend that you check your online account settings to verify that the billing information saved is accurate. Common errors such as selecting an incorrect expiration date for a credit card or incorrectly entering a digit in a credit card number can result in a credit card authorization failure. If all of your billing information looks correct, please contact your financial institution for resolution.
- Taxes are calculated at checkout.
- Please allow 2-3 days handling/processing time for all orders.
- Delivery dates are estimated by UPS/USPS and are to be used for reference only.
- Shipping costs are calculated by UPS/USPS, and depend on the item's weight, dimensions, destination, and the shipping method you have chosen.
- Shipping to certain international destinations may take up to 8 weeks.
- Fame+Merch is not responsible for lost, stolen or undelivered packages/orders sent internationally.
CONDITIONS OF SALE
- All prices are listed in US dollars
- All orders are shipped via UPS/USPS
- All items are shipped from our Virginia or New Jersey facilities, United States. Please allow up to two (2) weeks for delivery of all Domestic Orders. For International Orders, please allow one (1) to six (6) weeks for delivery, depending on location.
- All payments must be made via Paypal, VISA or MasterCard. Cash payments are NOT accepted under any circumstances.
RETURN & EXCHANGE POLICY
We will accept a return within 30 days of receipt. If the return is due to an internal error including defective merchandise, or a wrong item sent out, Fame+Merch will incur all shipping costs. If the return is due to an item that does not fit, or you are not satisfied with the product you ordered and would like to exchange it for a different size and/or style, you will be responsible for any shipping costs incurred to ship it back to us. YOU WILL ALSO BE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING COSTS ASSOCIATED WITH SHIPPING THE ITEM(S) BACK TO YOU. After 15 days of purchase, we will only accept returns on damaged or defective merchandise.
- Returns or exchanges will only be accepted on merchandise purchased ONLINE from Fame+Merch Online Stores.
- Returns or exchanges on all merchandise will be accepted within 30 days of receipt, if the items are unused, unworn, and unwashed
- CDs, Records and DVDs must remain factory sealed, unless they are damaged or defective
- Underwear and body jewelry can not be exchanged or refunded unless there is an obvious factory defect
- Fame+Merch is not responsible for lost or stolen packages/orders sent internationally using a "NON TRACKABLE" delivery option
Email firstname.lastname@example.org for full instructions and to initiate an RMA
In an effort to provide an optimal customer service experience and to expedite your request, Fame+Merch does not facilitate traditional product exchanges. If you would like to “exchange” an item, please place a new order for the item desired and return your original item back to us. Once your returned item has been received by our warehouse team, you will receive a full refund for the original item(s) purchased, excluding shipping. Please allow 5-8 business days to process your refund, post receipt of product(s). If you would like to proceed with a return, please email email@example.com and we’ll be happy to send you a return form and detailed instructions.
Questions still not answered? Email firstname.lastname@example.org